Refund policy

Returns, Refunds & Exchanges

At Comfort Loom, every bedding set is carefully inspected before dispatch and hygienically sealed in a protective poly bag before being placed inside our signature drawstring fabric bag.

Change of Mind

If you change your mind about your purchase, please contact us within 7 working days of receiving your order.

For hygiene reasons, we can only consider change-of-mind returns where the bedding remains unopened, with the protective poly bag sealed and intact, and in its original packaging.

Once your return request has been approved, the item must be returned to us within 30 days of delivery in its original unopened condition.

Unless otherwise agreed, customers are responsible for return shipping costs for approved change-of-mind returns.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, is faulty, or you receive an incorrect item, please notify us within 7 working days of delivery by emailing comfortloom.au@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the damage, fault, or incorrect item

We'll review your request promptly and, where appropriate, arrange a replacement, exchange, or refund in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund in accordance with applicable law.

How to Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

Email: comfortloom.au@gmail.com

Please do not send items back without contacting us first. If your return request is approved, we'll provide instructions on how and where to return your item.

Refunds

Once we receive and inspect an approved return, we'll let you know whether your refund has been approved. If approved, we'll process your refund promptly to your original payment method. Most refunds are reflected within 7 business days, although processing times may vary depending on your bank or payment provider.